Frequently Asked Questions
Everything you need to know about your next pair of skates.
How do I know which skate size to choose?
We recommend measuring your foot in centimeters and comparing it to the brand-specific size charts on our product pages. If you are between sizes, we generally suggest sizing up for comfort.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
What is your return policy for skates?
You can return unused skates in their original packaging within 30 days of purchase. Please note that skates showing any signs of use on wheels or boots cannot be accepted for a full refund.
Can I customize my skate setup?
Absolutely. We offer a 'Custom Build' service where you can choose specific boots, frames, wheels, and bearings. Contact our support team if you need help checking compatibility.
How long does delivery take within the UK?
Standard delivery typically takes 2-3 working days, while our express shipping option usually arrives the next working day if ordered before 2pm.
Do you offer price matching?
We strive to offer the best prices in the industry. If you find an identical item in stock at another authorized UK retailer for a lower price, we will do our best to match it.